SHIPPING & RETURNS
Shipping Details - Refund and Exchange Policy - Returns & Exchanges
ALL SALES ARE FINAL. As a small business, we are unable to accept exchanges/returns. However, if your item arrives damaged, please notify us within 5 days of your item being delivered, as well as pictures of your broken item in its original packaging at customerservice@radiantrelease.com
The shipping cost will need to be covered by the buyer both ways. We highly recommend insuring the package. USPS (local post office) has low-cost priority mail (2-3 business days) which includes free insurance up to $100.
*Post office shipping prices are subject to change)
Please realize our candles are novelty items and non-traditional scents. They are our artistic interpretations of fragrances and may not agree with your interpretation. We have created our 3 oz. mini candles for purchase so you can get an idea of what the scented candle smells like before purchasing a larger candle.
𝗦𝗵𝗶𝗽𝗽𝗶𝗻𝗴 𝗧𝗶𝗺𝗲
Current processing time before shipping is 3-5 business days from the time you place your order; and does not include weekends or holidays. You will receive a tracking notification once your item has been shipped. Domestic candles and orders over 13oz ship 2-3 Day Priority Mail. Orders under 13oz ship First Class Mail. Most items will be shipped via the United States Postal Service. UPS is also a carrier used by Radiant Release. Please allow additional timing to fulfill the following orders Radiant Release journals, mugs, yoga mats and clothing attire. As these items are custom made and orders may take longer to ship due to the manufactures fulfillment time frame. These items may be shipped using DHL. A shipping confirmation will be provided with all orders regardless of the carrier.
I𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗢𝗿𝗱𝗲𝗿𝘀
At this time, we are currently not offering international shipping.
𝗜𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲/𝗦𝗶𝗴𝗻𝗮𝘁𝘂𝗿𝗲 𝗖𝗼𝗻𝗳𝗶𝗿𝗺𝗮𝘁𝗶𝗼𝗻
All U.S. orders sent Priority Mail will be insured. We do not require Signature Confirmation, as this is an additional fee.
𝗟𝗼𝘀𝘁/𝗦𝘁𝗼𝗹𝗲𝗻/𝗗𝗲𝗹𝗮𝘆𝗲𝗱 𝗢𝗿𝗱𝗲𝗿𝘀
ALL SALES ARE FINAL. Unfortunately, we do not have any more information than you do (or what the tracking indicates) once an item is shipped. If there is a problem with your shipment, please contact your local post office and give them the tracking number.
If an item is marked as "Delivered" and you have not received it, follow these steps:
1) Verify the shipping address is correct and that you have a mailbox with your name on it.
2) Check in with anyone else that might have received the package for you (i.e., roommate, family member, neighbor etc.).
3) Bring the tracking to your local post office to see if they're holding it or they have any further information.
4) If it has been 21 days after shipment and you've done steps 1-3 send us a message to let us know.
Radiant Release Candle Co is not responsible for stolen packages or any lost items that do not have the insurance claim (tracking labels that read "Delivered"). We are also not responsible for errors made by the Post Office or any shipping carriers. If your item is delayed past its "estimated arrival date" we apologize, but it is out of our control. We suggest filing a complaint with the USPS or postal service used for your order. A domestic package must be missing for 21 days with an incomplete tracking record before we can file an insurance claim and resend the order.
𝗥𝗲𝘁𝘂𝗿𝗻𝗲𝗱 𝗢𝗿𝗱𝗲𝗿𝘀
Please verify that you have the correct mailing address before placing an order. If a customer has entered incorrect information, they are responsible for additional postage to resend it. If an item is returned to us for any other reason, it is up to the buyer to repay shipping fees to have it resent. If you choose not to have it resent, we can refund you the cost of the item(s), as a one-time curtesy, but not the original shipping fees.
RADIANT RELEASE CANDLE CO THANKS YOU FOR YOUR BUSINESS
WHERE RADIANCE GLOWS ENERGY FLOWS